Your relationship with us is truly appreciated. Find out how we demonstrate this practically.
How we steward your gift
We want to use your gift to its maximum potential to transform lives.
Our aim is to ensure that, in everything we do,
we demonstrate our care for you
Our supporter care charter
With your support, and the support of many before you, BMS World Mission has been used by God to demonstrate his love, and to bring hope and transformation across the world since 1792. Thanks to you, we continue to be able to work on four continents, in some of the world’s toughest places, serving amongst some of the most marginalised and least evangelised communities and standing with people who have been forced to leave their homes as a result of conflict, environmental catastrophe, persecution and injustice.
Thank you for your faithful support. Thank you for being part of the BMS family. Thank you for joining together with us, led by his Spirit, to see people come to a living faith in Christ and experience the abundant life that only he can bring.
Your relationship with us is truly appreciated
- Our aim is to ensure that, in everything we do, we demonstrate our care for you
- We will treat you as an individual and not a number
- We will always ensure that your gifts really make a difference and will always be ready to share how your gift has been used
- Because we value every person who contacts us, we will strive to provide resources that will inspire and encourage you
Your valued support will always be recognised. Every gift we receive matters to us, and we promise your gift will be:
- Efficiently processed
- Used in the manner you wish
- Gift Aided (where applicable)
- Acknowledged
You will be treated with respect
- Your opinions and ideas are always highly valued, so please do contact us to share your thoughts
- We will be polite whenever we speak with you and will not pressure you
- We will not sign you up to anything if you are confused about who we are or what we do
- Our supporter care team are trained and prepared to respond in the most appropriate way if we become aware that one of our supporters is vulnerable in any way, and we take extra steps to ensure we are engaging with them in the most helpful way we can
- If you tell us you do not want to be contacted in a certain way, we will honour your request
Our commitment to you
- We adhere to the Code of Fundraising Practice set by the Fundraising Regulator
- We comply with the relevant charity law, fundraising law, and the data protection regulations. You can find out more about this here
- We monitor our fundraisers, volunteers and any third parties who work for us to ensure that they always adhere to our high standards
- We will ask you how you want to hear from us about our work and appeals. If you want to stop hearing from us, just email, phone or write, or click on the link in our emails. We will always act, so please feel confident in contacting us at any time
- We will keep your personal information secure and will only use it in line with our privacy policy and based on your indicated preferences
- We will not share your details with other charities or sell them to businesses or third parties
- We will always be honest and open with you
- We will tell you what we do and will honour what we say we are going to do
- Despite our best efforts, there will be times we make mistakes and if we have, we will admit it and will ensure we put things right
- We will always aspire to keep you informed about the amazing work you are involved in and be truthful in those communications
Your feedback is important to us and we take it seriously
Your opinions and feedback are important to us and any compliments and complaints will be carefully considered.
If you would like to get in touch, please either email supportercare@bmsworldmission.org or call 01235 517610.
We hope you won’t need to, but in the event you wish to make a complaint, please visit this link to find out how.
Thank you once again for standing with the most marginalised and least evangelised people in the world. It is together with the support of UK Christians, individuals and churches, that we seek to make a better world through Christ’s grace.
This charter will be reviewed annually by the Board of Trustees and updated as required.
August 2020
All that we do is guided by prayer and going deeper into God’s Word,
learning and seeking guidance on how best to grow God’s kingdom.
How we steward your gifts
We can only transform the lives of the most marginalised and least evangelised people around the world by making sure that we use your gifts to their maximum potential. We do this by:
Adhering to financial standards – BMS is registered with the Fundraising Regulator and is Compliant with the Code of Fundraising Practice. We hold our partners to high standards of transparency and our own accounts are publicly available.
Training and equipping local Christians – as much as we can, we empower local Christians to transform their own communities. And when we do send a mission worker overseas, we make sure they are the best person for the job.
Standing against corruption across the world – BMS works closely with our partners, ensuring that they adhere to the highest standards.
Looking at lessons in all that we do – we are always learning and evaluating all that we do, to make sure that we are constantly improving our work. This is not just good intentions. We really do want to see lives transformed across the world.
Keeping our UK costs streamlined – BMS makes sure that our costs in the UK are modest, and that our fundraising activities are focused on enabling our mission around the world.
Having God at the heart of our mission – all that we do is guided by prayer and going deeper into God’s Word, learning and seeking guidance on how best to grow God’s kingdom.