2 OUR CONTRACT WITH YOU

2.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it.

2.2 If we cannot accept your order. If we are unable to accept your order for any reason, we will inform you of this in writing or by telephone and will not charge you for the product.

2.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

2.4 We only sell to the UK. Our website is solely for the promotion of our products and resources in the UK. Unfortunately, we do not accept orders from, or deliver to, addresses outside the UK.

3 OUR PRODUCTS

3.1 Products and packaging may vary slightly from their pictures. The images of the products and packaging on our website are for illustrative purposes only. Your product may vary slightly from those images.

4 YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product (where relevant), the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 6 – your rights to end the contract).

5 PROVIDING THE PRODUCTS

5.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

5.2 When we will provide the products. We will aim to deliver products to you as soon as reasonably possible, and in any event within 30 days of confirming our acceptance of your order. You will receive an email to confirm when your goods have been shipped. Our deliveries are fulfilled by a third-party courier.

5.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to receive a refund for any products you have paid for but not received.

5.4 If you are not at home when the products are delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, the courier will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. Please note that whilst the courier will try to adhere to any special instructions that you provide when you order the products, we cannot accept any liability if such instructions are not followed.

5.5 When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us.

5.6 When you own products. You own a product for which you have paid once we have received payment in full. You will own a product for which no payment is required from the time that we deliver the product to the address that you gave us.

5.7 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

5.7.1 Deal with technical problems or make minor technical changes; or

5.7.2 Update the product to reflect changes in relevant laws and regulatory requirements.

5.8 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we suspend the supply, or tell you we are going to suspend it, for a period of more than 30 days you may contact us and we will refund any sums you have paid in advance for the product.

6 YOUR RIGHTS

6.1 Ending your contract with us. Your rights when you end the contract will depend on what you have bought, whether you have paid for it, whether there is anything wrong with it and when you decide to end the contract:

6.1.1 If what you have purchased is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 9;

6.1.2 If you have purchased a product and have just changed your mind about it, see clause 6.2. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any products.

6.2 Exercising your right to change your mind. For most products purchased online by a consumer, you have a legal right to change your mind within 14 days and receive a refund. These rights are set out in the Consumer Contracts Regulations 2013. You will be required to pay the costs of return of the products.

6.3 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of sealed audio or sealed video recordings once these products are unsealed after you receive them.

6.4 How long do I have to change my mind? You have 14 days after the day you (or someone you nominate) receives the products, unless:

Our products are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.

7 CONTACT US

7.1 To request a refund, please let us know by doing one of the following:

7.1.1 Phone or email. Call BMS resources on 01235 517617 or email us at resources@bmsworldmission.org  Please provide your name, home address, details of the order and, where available, your phone number and email address.

7.1.2 By post. Simply write to us at 129 Broadway, Didcot, Oxfordshire, OX11 8XA including details of what you bought, when you ordered or received it and your name and address.

7.2 Returning products to us. If you request a refund for any reason after products have been dispatched to you or you have received them, you must return them to us. Please call BMS resources on 01235 517617 before you return your products to us. You must post them back to us at 129 Broadway, Didcot, Oxfordshire, OX11 8XA.  If you are exercising your right to change your mind you must post the goods within 14 days of telling us you wish to end the contract.

7.3 When we will pay the costs of return. We will pay the costs of postage if the products that you are returning are faulty or misdescribed. In all other circumstances, you must pay the costs of return.

7.4 How we will refund you. We will refund you the price you paid for the products (including delivery costs where appropriate), by the method you used for payment.

7.5 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

7.5.1 Your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 7.2.

7.5.2 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

8 OUR RIGHTS TO END THE CONTRACT

8.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if you do not, within a reasonable time, allow us to deliver the products to you.

8.2 We may withdraw the product. We may write to you to let you know that we are going to stop providing the product. We will let you know at least 30 days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

9 IF THERE IS A PROBLEM WITH THE PRODUCT

9.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can telephone BMS resources at 01235 517617 or write to us at resources@bmsworldmission.org or 129 Broadway, Didcot, Oxfordshire, OX11 8XA

9.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

10 PRICE AND PAYMENT

10.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages of our website when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 10.3 for what happens if we discover an error in the price of the product you order.

10.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

10.3 What happens if we got the price wrong. It is always possible that some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

10.4 When you must pay and how you must pay. We accept payment with Visa, Visa Debit, Visa Electron, Mastercard and Maestro.

10.5 You must pay for products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

PART 2: DIGITAL CONTENT

10.6 Where you have purchased any digital content from us for delivery to your address, you have 14 days after the day we email you to confirm we accept your order to change your mind.

10.7 When using our free digital content, you agree to comply with the terms contained in our Website Terms and Conditions.

PART 3: GENERAL TERMS

11 INFORMATION ABOUT US AND HOW TO CONTACT US

11.1 Who we are. We are The Baptist Missionary Society (known as BMS World Mission) a charitable company registered in England and Wales. Our company registration number is 10849689 and our charity registration number is 1174364. Our registered office is at 129 Broadway, Didcot, Oxfordshire, OX11 8XA.

11.2 How to contact us. You can contact us by telephoning BMS Resources at 01235 517617 or by writing to us at resources@bmsworldmission.org or at our registered address.

11.3 How we may contact you. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

11.4 “Writing” include emails. When we use the words “writing” or “written” in these terms, this includes emails.

12 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU WHERE WE HAVE A CONTRACT WITH YOU

12.1 We are responsible to you for foreseeable loss and damage caused by us.  If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

12.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and for defective products under the Consumer Protection Act 1987.

12.3 If defective digital content which you have purchased and we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation.

13 HOW WE MAY USE YOUR PERSONAL INFORMATION

13.1 We will use your personal data in accordance with our Privacy Policy.

14 OTHER IMPORTANT TERMS

14.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

14.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

14.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.

14.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

14.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15 WHICH LAWS APPLY TO THIS CONTRACT AND WHERE YOU MAY BRING LEGAL PROCEEDINGS

15.1 These terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or English courts.